You might ask? “Well if I’m blogging (writing) why do I need people skills?” The answer is that blogging is about communication and providing valuable content to your readers.
It’s about communicating and developing relationships and to do that successfully you have to know how to interact with people.
People skills will help you in developing important liaisons that in time may help you to monetize your blog, find business partners, sell a particular product, interact in many other online opportunities or just plain making friends. You have to learn how to read a person through their comments or their online interaction with you – not such an easy task.
Most people who have been blogging for a while know this, but it’s important for bloggers to know how to develop people skills along your blogging and entrepreneur journey.
A. What Are People Skills?
People skills – communication that allows you to look at a person’s facial expression and their body language, as well as their words to determine how they may be feeling or thinking, i.e., if they are telling the truth, if they’re being honest, if they’re bored, etc.
In person – A person telling the truth or very interested in what you have to say will look you straight in the eye and exhibit interest by asking questions or nodding. This body language will be intent, maybe leaning forward toward you to indicate interest.
Online/Blogging – A person will stay in constant contact with you through whatever means or method you’ve supplied. Social media is a big one. They will also ask you questions, communicate, leave comments on your blog and in general, stay in touch.
In Person – A person not interested or not telling the truth will not look you in the eye, will appear disinterested, tapping their feet, looking at their watch, and appearing distracted by everything.
Online/Blogging – A person not interested will not communicate with you; will not answer your emails; may unsubscribe from your blog or the mailing list. Pretty much will ignore all efforts when you reach out.
Bloggers Don’t Have Visual Cues
As a blogger, you do not have most visual cues to help you determine what to say and how to say it to keep your audience interested. Nor can you look at a person to gather any physical clues to what they are feeling or thinking.
As a blogger, you only have your words and your content to attract your audience. Your words, your post, your content, your blog has to display your personality to show your people skills.
In order to be successful at blogging, you need to get people to your blog. You hopefully can get them to comment and as you interact more with them then you start to develop personal relationships.
As you develop relationships you definitely need to know what to say, how to say it so as to not easily offend and keep people coming back.
Why Do You Need People Skills
I’ve learned over the years (working in corporate and outside of corporate) that people skills are one of the most essential and important skills we can have.
The thing is developing relationships online is hard because if you don’t have people skills you can risk everything.
People skills are learned because all people are different and you’ve got to be intuitive enough to understand almost immediately what makes a person tick, what they want, how they feel, and how to relate to them in ‘that’ moment of interaction.
OMG! It’s so hard!
I work in corporate and work with different personalities every day and it has taken me some time to learn good people skills (over 25 years).
And I don’t always succeed at them either. 🙁 But I’ve gotten better over the years to a point where I can intuitively tell what a person is feeling, thinking or needing at a point in time.
What Taught Me
The biggest help was being a network marketer. Network marketing has taught me people skills. Becoming a leader in a prominent network marketing company helped me develop people interactive skills and patience and perseverance.
Being a leader in any organization or entrepreneurial adventure will help you develop these skills. Without good people skills, any business venture with people can fail.
I had to learn to listen and determine a person’s needs as a customer, a downline’s needs as a distributor and then provide for them.
The biggest issue was this was mostly online as I had a US team, but also an International team in Papua New Guinea (near Australia).
Although I had ‘established people skills’ as an entrepreneur and corporate worker, I definitely had to learn a different set of people skills to work with different nationalities and cultures.
The foremost one being patience and intuition to understand what a different country representative needed or wanted and how I could help them.
Why Is It Important?
If you don’t have people skills in any situation, you might fail as an entrepreneur and as a leader. Plain and simple.
Many times dealing online, my patience was tested but I was able to draw on my reserve of ‘developed people skills over the years’ to get me through which let me help a lot of people either by providing them with product or signing them up into my business. See How To Build An International Network Marketing Team, Parts 1 and 2.
So to be successful in business, no matter the business, but particularly online, you have to somehow transmit your personality and use your people skills across the blogosphere.
How To Develop People Skills In Blogging
In the technological world we live using texting, email, commenting, etc. Sometimes we just type or say what we are immediately thinking and that can cause serious problems in communicating with people.
Here are a few tips to help us online bloggers develop great people skills:
1. Think About What You Are Going To Say Before You Say It
You can avoid misunderstandings from the client or target or niche audience or blogger. Think about what you’re going to say.
Most bloggers stay positive when responding to comments on blogs. But a few are not, and may be negative. Address those comments positively as others are also watching.
For a continued relationship in this case, respond back naturally, making sure you keep any frustration or anger out of your ‘commenting’ voice.
2. Ask Questions
Make sure you know what the person, client, blogger wants or needs. If you’re unsure, ask a simple question or explain that you don’t understand. Make sure you are clear on what they need and provide.
3. Have Patience Particularly In The Electronic World
In this electronic world make sure you type out that email or text first, read it and then re-read it again. Take out any inflammatory or negative language, if any. Give out information as needed or express your opinion in a neutral tone (yes even in emails).
What’s worked for me many times is I write out the email and then read it objectively taking out any personal investment. Stick to the issue or question and address it in an easy-going, manner.
4. Be flexible and Understanding At All Times
Recognize you are not always right and that there may be a better way of handling something. If it’s a potential client, listen carefully to what the person needs and supply it.
5. Get Someone Else Involved
Bounce what you’re feeling or thinking off of someone not involved and get another opinion before you respond.
If it’s a conflict, this may give you time to calm down as well as think about an appropriate response.
6. Develop Strong Communication Skills
Entrepreneurs, bloggers and anyone involved with interacting with people for relationship building may find these tips to better communication and developing people skills helpful.
- Take a course in psychology to understand people better.
- Read up on personality traits.
- Bone up on your vocabulary
With the right people skills your personality can shine through and you will attract online bloggers, as well as others to your business as an entrepreneur.
Remember blogging and people skill development go hand-in-hand and can make the difference in your success as a blogger.
What have you done to develop your people skills? Do you think you need to do anything to change and enhance your communication with others online? Tough question, uh? What do you think?