A little over a year ago when I decided to re-do my blog, someone recommended Host Duplex and as she was setting up the original blog, I went with the recommendation.
In the year that I’ve used Host Duplex I can’t rave enough about them! They are one of the best hosting sites ever! I am a big person on Customer Service for any organization, business or store. It’s my pet peeve because the world has forgotten that the provider is there for the customer, right?
So when I run into a tool, a service or a business that is good technically and has incredible customer service, I give them full props! My referrals don’t come lightly! If I’m recommending a company, trust me, I love it and they are true *experts* at what they do because I am extremely hard to please. Sad, but true! 🙂
My experience with Host Duplex is that anytime day or night I call, someone answers the phone. No going through a thousand prompts or automated recordings directing you to push 1 for this and 2 for that. You will get a live person!
They are helpful, thoughtful, can pretty much guarantee whatever you’re calling about is going to be fixed and right away! They will either walk you through it or tell you how to do it, efficiently, effectively and perfectly. I’m in love people!
So if you want a hosting service that you can rely on for your blog, or you know someone who has to set up a blog, give these guys a shot. You wont’ be disappointed, I promise you!
I talked to Sam Jadali and here’s what he said about why you should use Host Duplex over other hosting companies.
Barbara: What’s up with your customer service? You guys seem to always be there and answer the phone all the time!
Sam: We’re crazy about service. We’re here 24/7 and we answer the phone in under a minute. 🙂 Support Tickets are almost always answered in under 10 minutes and and we try to resolve the issue ASAP, not just a response.
Barbara: Yes I love that about this company? So next question. You know everyone is crazy concerned with security and spam and hackers! Ugh? Tell me about that?
Sam: Naturally, an equally critical concern is always security, both of the data itself and the servers that host it. We are crazy fanatical about security, including installing hardware firewalls, and Web Application Firewalls to sniff out all the packets in which hackers may be sending to break into systems.
On the software side of the occasion, our automated monitoring system keeps a constant watch for exploits, vulnerabilities, and any suspicious behavior, keeping our live staff alert around the clock.
Our management service, should a client choose to make use of it, also installs and configures the client’s firewalls, while at the same time optimizing server performance, running updates, and performing weekly checks across all systems. (Clients always have the option of installing and configuring their own firewalls, of course.)
Sam: Each server has two power supplies, each with its own feed, battery backup, and diesel generator capable of running each machine for hours.
Beyond even that, our datacenter has a contract with a local fuel provider to bring in extra diesel fuel immediately should any major outage ever occur. Not to be outdone, we have our own large stock of parts stored at our facility, ready to remedy any hardware issues at a moment’s notice.
Barbara: I hear alot about redundancy? What is redundancy and what does it mean to our service and our websites?
Sam: Redundancy is having a secondary computer system or network device that will take over when the primary server fails. We are all about crazy redundancy. We have several layers of redundancy. Your sites are always protected.
Barbara: And finally tell us about your hardware so we’ll know we are with the best!
Sam: If you look at our competitors, customers may quickly realize how much they oversell. Some of these companies will put thousands of users on a single server. We only use high-end Dell PowerEdge servers with no more than 200-300 per shared server.
We only employ Dell PowerEdge servers because they’ve proven themselves as the industry leader in today’s server market.
Barbara: Critical question and one that everyone will want to know. How much does it costs? I know I pay $10/mo which I think is ridiculously inexpensive.
Sam: Packages start at a minimum $10/mo but a 2 year plan will cost $5/mo. There is also a Business Advantage with increased gigabytes and storage all for under $10/mo.
Barbara: Well thanks for all the info. I think you guys are awesome. Thanks for your time and your service.
Sam: You bet. Anytime. We are hear to serve!
If you need additional information, try here:
Gates and Guard Dogs Safeguarding Your Data The Right Way
What To Look For In A Web Host Provider
If you need them, please give them a try or send a message or leave me a comment or go to Host Duplex for more info. Thanks, Barbara